Terms of Service

Last updated: 28 September 2026

VideoToShorts is operated by an individual based in Hong Kong SAR ("we", "us"). These terms are the agreement between you and us for the use of videotoshorts.app. Using the service means you accept them.

Questions, copyright notices and anything else: support@videotoshorts.app.

1. What the service does

You give us a video — a public YouTube link, or a file you upload. We read its transcript, you highlight the passage you want, and we produce a single vertical clip of that passage: 9:16, with timed captions burned into the picture, and no watermark of any kind on any plan.

Two things it deliberately does not do:

• It does not post anything anywhere. We never publish, schedule or upload to TikTok, Instagram, YouTube or any other platform on your behalf. You download the file and do what you like with it.
• It does not decide what is interesting for you. You choose the passage.

The service does not restrict the language. It transcribes the speech it hears and keeps a caption track in the language it was written in; how well it hears any given recording still depends on the audio.

2. What you may bring, and what you must be sure of

Your responsibility. You confirm, each time you use the service, that you hold the rights to the video you bring, or otherwise have permission to make and use a clip of it. We cannot check this and do not try to. If you do not have those rights, do not use the service.

Limits, as the software actually enforces them:

• Public links with a readable caption track have no source-duration cap. When no readable captions exist and we must listen to the video, your plan covers 20 minutes — 45 minutes on Studio plans, 60 minutes on Pro — and a signed-in account can go past that, up to 60 minutes in all, for 1 credit per 20 minutes (or part of 20) over its plan's limit, priced before anything starts. Uploads use those listening limits and may be up to 500 MB.
• Each clip is between 5 and 120 seconds.
• Clips are produced at 720 × 1280 or 1080 × 1920 for one credit each. 2K requires a Studio plan and 4K a Pro plan.
• AI Enhance is an extra credit, on top of the clip's own, unless your plan includes it (Pro does).

What you may not do: use the service on material that infringes anyone's rights; create clips that impersonate a real person or misrepresent what they said; process sexual content involving minors or non-consensual sexual content; work around the free allowances or the welcome credits with scripts, multiple identities, repeated fresh browsers or repeated accounts; resell or automate the service as if it were your own API; or attempt to disrupt it for others.

We may refuse or stop any job, and close any account, that breaks this section.

3. What is free, exactly

Reading transcripts needs no account. Per browser, per day (a day being a UTC calendar day): five transcript reads. Reading a transcript we already hold does not count, and costs nothing unless it is an uncaptioned source past your plan's listening limit, which is priced as in section 2. A read that fails does not count either. Reads can pause for the rest of the UTC day once the day's service budget is spent — an account with a current subscription is not affected, and a read that is paused is not charged — and a request made without an account may first be asked to pass an automated browser check.

A subscription lifts the transcript limit. An account with a current subscription — monthly or yearly, on any plan, including one cancelled for the end of a period already paid for — reads transcripts without the daily five, up to a fair-use limit of 50 a day, and can have any transcript it holds summarised or translated by AI at no credit cost. AI summaries and translations have a daily fair-use limit of their own, on every account, set well above what a person reading transcripts uses; it resets at midnight UTC.

Otherwise, credits pay for more. On an account without a current subscription — one with a credit pack included — each transcript past the daily five is 1 credit, each AI summary is 1 credit, and each translation into one language is 1 credit. Listening past your plan's limit is priced as in section 2. The price is shown on the button, and nothing is taken until you press it. A transcript's credit is taken only when the transcript is delivered, never for a read that fails or is refused. A summary's or translation's credit is taken when the first part of it arrives, and asking again for a summary or translation of the same words in the same language that you already paid for — after a failure, or at any later time — costs nothing. Credit packs buy credits and nothing else.

Cutting a clip needs an account and one credit per finished clip. A new account receives 3 welcome credits, valid for 30 days from sign-up, which can be spent on clips, transcripts or AI summaries and translations like any other credit. They are for one person per account; welcome credits collected through repeated accounts may be removed.

A render that fails is never counted and never charged. Retrying is free.

These numbers are what the software enforces today. We may change them, and will publish the change here.

4. Credits and subscriptions

One credit produces one finished clip — or one transcript past the daily five, one AI summary, one translation, or twenty minutes of listening past your plan's limit. A credit is spent only when the thing it pays for is actually delivered (for a summary or translation, when its first part arrives) — nothing is taken in advance, and a failed render or read costs you nothing.

• Credit packs never expire. That is a promise about your purchase, and it is implemented as one.
• Subscription credits reset at the start of each billing period and do not carry over.
• Welcome credits expire 30 days after sign-up. Credits you buy are spent only once the welcome credits are gone. We do not spend credits you did not need to spend.

Who you buy from

We build and run the service, and we are responsible for it. But we are not the seller of record for the payment. Purchases go through Stripe's Managed Payments, so:

• Stripe is the merchant of record. At checkout and afterwards you deal with Link, Stripe's checkout and order service. Your purchase appears as Sold through Link, and your card statement shows LINK.COM* followed by our name.
• Stripe sends your receipt and invoice, from Link, with a PDF attached. We do not send them, and we cannot change them.
• Stripe handles tax. It calculates, collects and remits sales tax, VAT and GST in the countries where it operates that service. Prices on the pricing page are shown before tax; any tax due for your location is added at checkout and shown to you before you pay.
• Prices may be shown in your local currency. They are set in US dollars and converted by Stripe at checkout.
• You can manage your orders at link.com — see your history, cancel or change a subscription, update your card — as well as in your account here.
• We never see or store your card details. They go to Stripe directly and never touch our servers.
• Purchases are unavailable from some countries. Stripe restricts Managed Payments purchases from mainland China, Cuba, Iran, Kosovo, North Korea, Russia, Syria, Ascension Island and Tristan da Cunha. That restriction is Stripe's, not ours, and we cannot lift it for you.

Product problems — a clip that will not render, a transcript that will not read, anything about the service itself — come to support@videotoshorts.app and are ours to fix. Payment problems can go to either us or Link support.

Refunds are covered by our Refund Policy, which forms part of these terms.

5. How long your files are kept

• Uploaded files, without an account: 72 hours. After that the download link stops working, and the file is deleted from storage by a job that runs daily.
• Clips are cut only with an account, and are kept 30 days, counted from when the clip is made. Any file still on the visitor identity in your browser is moved onto your account when you sign in.
• Uploaded source files and their transcripts are deleted on the same schedule as the clip made from them.
• If you delete your account, we delete your files.

A clip whose window has already closed cannot be restored by creating an account.

What we store and who processes it is set out in the Privacy Policy.

6. Availability, and the limits of what we promise

The service is provided as it is. We do not promise it will be uninterrupted, that any particular video can be read, that a clip will be produced within a given time, or that the transcript — or an AI summary or translation of it — will be accurate. Automatic speech recognition makes mistakes, and the captions are burned into the picture — please watch your clip before you publish it.

Our liability to you is limited to the amount you have paid us in the twelve months before the event complained of. We are not liable for indirect or consequential loss, including lost revenue, lost audience, or loss of content you did not keep a copy of. Keep your own copies of anything that matters to you.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

7. Copyright complaints

If you believe something produced or hosted here infringes your copyright, email support@videotoshorts.app with the work concerned, the link, and enough detail for us to identify it. We remove infringing material we can verify, and we may close the account responsible.

8. Changes, and ending the agreement

We may change the service and these terms. Material changes will be published here with a new date. Continuing to use the service after that means accepting the change; if you do not, stop using the service — and see the refund policy for what happens to credits you have already bought.

You may stop using the service at any time. You can ask us to delete your account by emailing us, and your files go with it.

9. Consumers in the EU and UK

Our clips are digital content produced on demand, so waiting out the ordinary 14-day withdrawal period would mean not starting work at all. By placing an order you expressly ask us to begin performance immediately, and acknowledge that you lose your right of withdrawal once performance has begun.

That is what we ask for. It is not the last word, and we will not pretend otherwise: because Stripe is the merchant of record for your payment, Stripe applies the consumer protection rules of your country to the sale, including cooling-off periods where the law requires one, and can refund you on that basis regardless of the paragraph above. So the practical position is that you may have more than we promise here, and never less.

Nothing in these terms affects your statutory rights as a consumer.

10. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, and disputes are subject to the exclusive jurisdiction of the Hong Kong courts. If you are a consumer, this does not deprive you of the protection of the mandatory consumer law of your own country of residence.