Refund Policy

Last updated: 16 August 2026

Short version: within 7 days of paying, you get back the part you have not used. Below is exactly what that means, with no conditions hidden further down.

Email support@videotoshorts.app from the address on the account, say what you bought, and we will handle it.

Two places can refund you, and this policy is the floor, not the ceiling. Stripe is the merchant of record for your purchase, so you can also ask Link support — and Stripe can issue a refund within 60 days of the payment in cases it judges appropriate, including to head off a chargeback. It can do that without our agreement: Stripe's own rule is that if we do not respond to a query within 48 hours, it may refund you anyway. We are telling you this because it is in your favour and you should know it exists, not because we intend to be slow.

Before anything else: failures are never charged

A credit is spent only when a finished clip is actually delivered. If a render fails, times out, or produces something we refuse to hand over, no credit is taken and nothing is charged — there is nothing to refund because nothing was paid. Retrying is free, and a failed attempt does not count against your daily allowance either.

So if you are here because a clip did not work, you do not need a refund. If a credit was taken and no clip arrived, tell us and we will put it back.

Credit packs

Credits in a pack never expire, so a refund is about what is still unused.

• Within 7 days of purchase: we refund the unused credits, pro rata. If you bought 50 credits for $11.90 and used 6, we refund the 44 unused ones — $10.47.
• After 7 days: the purchase is not refundable. The credits stay yours indefinitely, which is the other side of that.
• Refunding a pack removes the unused credits from your balance.

Subscriptions

• Cancel at any time. Cancelling stops the next charge; you keep the credits for the period you already paid for until that period ends.
• Within 7 days of a charge: we refund that period pro rata against the credits you have not used in it. Earlier periods are not refundable.
• Subscription credits reset each period and do not carry over, which is why a refund only ever concerns the current one.

How long it takes

We reply within a few working days and issue approved refunds through Stripe to the original payment method. Stripe and your bank then take their own time — usually 5 to 10 working days.

A refund includes any tax you paid. Stripe collected it, and you get all of it back.

Subscriptions can also be cancelled at Link

Cancelling in your account here works. So does cancelling at link.com, where Stripe keeps your order history — same effect, and it is there in case you ever cannot reach us.

Where this does not apply

• Buyer's remorse after use. Credits you have spent on delivered clips are not refundable. The free tier exists so you can judge the output before paying: one clip a day, 720p, no watermark, no account.
• Abuse. We do not refund accounts closed for the conduct listed in section 2 of the Terms of Service.
• Chargebacks. If you dispute a charge with your bank rather than asking us, Stripe handles the dispute as merchant of record and decides how to answer it; we may close the account. Emailing us is faster, cheaper for everyone, and we would rather just sort it out.

Consumers in the EU and UK

This policy sits on top of your statutory rights. Because Stripe is the merchant of record, it applies your country's consumer protection rules to the sale — including a cooling-off period where the law gives you one — even though our terms ask you to waive the withdrawal right so we can start work immediately (section 9 of the Terms of Service). Nothing here removes a right you have by law, and where Stripe's handling is more generous than this policy, you get the more generous one.