Refund Policy

Last updated: 28 September 2026

Short version: within 7 days of paying, you get back the part you have not used. Below is exactly what that means, with no conditions hidden further down.

Email support@videotoshorts.app from the address on the account, say what you bought, and we will handle it.

Two places can refund you, and this policy is the floor, not the ceiling. Stripe is the merchant of record for your purchase, so you can also ask Link support — and Stripe can issue a refund within 60 days of the payment in cases it judges appropriate, including to head off a chargeback. It can do that without our agreement: Stripe's own rule is that if we do not respond to a query within 48 hours, it may refund you anyway. We are telling you this because it is in your favour and you should know it exists, not because we intend to be slow.

Before anything else: failures are never charged

A credit is spent only when what it pays for — a finished clip, a transcript past the daily five, or listening past your plan's limit — is actually delivered, and for an AI summary or translation, when its first part arrives. If a render or a read fails, times out, or produces something we refuse to hand over, no credit is taken and nothing is charged — there is nothing to refund because nothing was paid. Retrying is free, and a failed attempt never spends a credit either. A summary or translation whose credit was taken with its first part can be asked for again — after a later part fails, or at any time — at no further cost.

So if you are here because something did not work, you do not need a refund. If a credit was taken and nothing arrived, tell us and we will put it back.

Transcripts within the free five a day, and a subscription's transcripts (within its plan's listening limit), AI summaries and translations, never use a credit. Credits you spend on extra transcripts, AI summaries, translations or longer listening count as used when a refund is worked out, exactly like clips.

Credit packs

Credits in a pack never expire, so a refund is about what is still unused.

• Within 7 days of purchase: we refund the unused credits, pro rata — unused credits ÷ credits purchased × what you paid. If you bought 50 credits and used 6, we refund 44/50 of the price you paid.
• After 7 days: the purchase is not refundable. The credits stay yours indefinitely, which is the other side of that.
• Refunding a pack removes the unused credits from your balance.

Subscriptions

• Cancel at any time. Cancelling stops the next charge; you keep the credits for the period you already paid for until that period ends.
• Within 7 days of a charge: we refund that period pro rata against the credits you have not used in it. Earlier periods are not refundable.
• Subscription credits reset each period and do not carry over, which is why a refund only ever concerns the current one.

How long it takes

We reply within a few working days and issue approved refunds through Stripe to the original payment method. Stripe and your bank then take their own time — usually 5 to 10 working days.

A refund includes any tax you paid. Stripe collected it, and you get all of it back.

Subscriptions can also be cancelled at Link

Cancelling in your account here works. So does cancelling at link.com, where Stripe keeps your order history — same effect, and it is there in case you ever cannot reach us.

Where this does not apply

• Buyer's remorse after use. Credits you have spent on delivered clips, transcripts, summaries or translations are not refundable. The welcome credits exist so you can judge the output before paying: three clips on a free account, no watermark, no card.
• Abuse. We do not refund accounts closed for the conduct listed in section 2 of the Terms of Service.
• Chargebacks. If you dispute a charge with your bank rather than asking us, Stripe handles the dispute as merchant of record and decides how to answer it; we may close the account. Emailing us is faster, cheaper for everyone, and we would rather just sort it out.

Consumers in the EU and UK

This policy sits on top of your statutory rights. Because Stripe is the merchant of record, it applies your country's consumer protection rules to the sale — including a cooling-off period where the law gives you one — even though our terms ask you to waive the withdrawal right so we can start work immediately (section 9 of the Terms of Service). Nothing here removes a right you have by law, and where Stripe's handling is more generous than this policy, you get the more generous one.